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The latest business travel insights, technology trends, vacation specials and travel tips!

Five Travel Emergencies…And How to Cope With Them

Corporate Travel Managers get tested on a regular basis with “unexpected events” which happen to one of their travelers and they have to come to their rescue. It’s part of the job. The care and safety of your travelers is no joke and it pays to be ready when one of these crisis events takes…

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Ten Awesome Hacks for a Stress-Free Travel Experience

Even the most experienced road warrior could use a few extra ideas to improve the quality of their business trips. Solving problems before they happen is the essence of being the prepared traveler, and these ten ingenious “fixes” will literally be “trip savers” on those occasions when you really need them. Pack your clothing…then put…

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Creating a Concierge Squad

Let’s be honest. Managing a large corporation’s travel program can be taxing and a corporate travel manager can use all the help they can get. More specifically, business travelers can use all the help they can get, especially on the ground while they’re out on the road. That’s why putting together a Squad of Corporate…

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The Real Cost of Travel Reimbursement

Some travel costs are easily benchmarked. From average ticket prices, to the daily rate of rental cars in specific markets, to the daily rates of hotel rooms across brands, many data points are quickly examined and compared. Not so are the actual costs of certain processes. Travel reimbursement is one of those processes. Consider the…

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A New Travel Manager’s To Do List

It’s understandable if a first time travel manager (or another employee tasked with the responsibility) was a bit daunted by the challenges of their job. Coming from a diverse range of backgrounds (onsite agent, online booking administrator, payroll, financial analyst) employees who take on this function may have some areas where additional research will be…

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The DOT’S Dashboard for the Airlines

Last week, the Department of Transportation announced it had established an online guide to the specific remedies offered by airlines to passengers who had experienced a cancellation or delay that was due to circumstances within the airline’s control. (To view the dashboard, click here.) Very soon after publishing the dashboard, which we think is a…

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Navigating the Maze of Airline Cancellations

It seems there have never been more airline cancellations than now. Travel has finally opened up and now we have new obstacles.   Our industry is riddled with staff shortages in experienced employees, and travel suppliers are desperately trying to recover months of lost revenue. Business Travelers are returning to a very different corporate travel experience.…

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Creating a Traveler’s Notebook

Years ago we knew a Sales Manager named Eddie Kislan who was whip smart and spent as much time on airplanes as he did at the dinner table.  Eddie never left town without his Travelers Notebook, a small (pocket sized) address book he put in his briefcase which had vital numbers and account numbers should…

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Are Non-Refundable Hotel Rates Coming Back?

During the lockdown non-refundable hotel rates pretty much disappeared. Along with airline and car rental suppliers, hotels were hungry for business, so they dropped cancellation and change fees and just about every product across the board was refundable, and in the case of Southwest Airlines, even non-expiring ticket credits became standard. Well, we’re not in…

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Why Hotels are Rebounding with Ease Post-Pandemic, While Airlines Struggle

A cursory examination of the Hotel and Airline industries reveals a huge disparity between how the two sectors have fared after a return to travel. Both experienced a crippling lockdown, a sharp reduction in staff and costly requirements for increased sanitation protocols. They both also experienced the same vigorous resurgence of business as pent-up demand…

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