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The latest business travel insights, technology trends, vacation specials and travel tips!

The Real Cost of Travel Reimbursement

Some travel costs are easily benchmarked. From average ticket prices, to the daily rate of rental cars in specific markets, to the daily rates of hotel rooms across brands, many data points are quickly examined and compared. Not so are the actual costs of certain processes. Travel reimbursement is one of those processes. Consider the…

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A New Travel Manager’s To Do List

It’s understandable if a first time travel manager ( or another employee tasked with the responsibility) was a bit daunted by the challenges of their job. Coming from a diverse range of backgrounds (onsite agent, online booking administrator, payroll, financial analyst) employees who take on this function may have some areas where additional research will…

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The DOT’S Dashboard for the Airlines

Last week, the Department of Transportation announced it had established an online guide to the specific remedies offered by airlines to passengers who had experienced a cancellation or delay that was due to circumstances within the airline’s control. (To view the dashboard, click here.) Very soon after publishing the dashboard, which we think is a…

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Navigating the Maze of Airline Cancellations

It seems there have never been more airline cancellations than now. Travel has finally opened up and now we have new obstacles.   Our industry is riddled with staff shortages in experienced employees, and travel suppliers are desperately trying to recover months of lost revenue. Business Travelers are returning to a very different corporate travel experience.…

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Creating a Traveler’s Notebook

Years ago we knew a Sales Manager named Eddie Kislan who was whip smart and spent as much time on airplanes as he did at the dinner table.  Eddie never left town without his Travelers Notebook, a small (pocket sized) address book he put in his briefcase which had vital numbers and account numbers should…

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Are Non-Refundable Hotel Rates Coming Back?

During the lockdown non-refundable hotel rates pretty much disappeared. Along with airline and car rental suppliers, hotels were hungry for business, so they dropped cancellation and change fees and just about every product across the board was refundable, and in the case of Southwest Airlines, even non-expiring ticket credits became standard. Well, we’re not in…

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Why Hotels are Rebounding with Ease Post-Pandemic, While Airlines Struggle

A cursory examination of the Hotel and Airline industries reveals a huge disparity between how the two sectors have fared after a return to travel. Both experienced a crippling lockdown, a sharp reduction in staff and costly requirements for increased sanitation protocols. They both also experienced the same vigorous resurgence of business as pent-up demand…

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Going the Extra Mile: Defining World Class

How do you know you have a top-notch travel agent? Here are a few signs: They don’t take an hour to get the details of your reservation. Everyone loves a personable conversation. Your agent can chit-chat, make recommendations for your destination and even ask about your children, and yet not waste your time. But if…

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Taming the Problem Traveler

Travelers aren’t created alike. There are those who never cause any trouble. They always book in advance, always use preferred suppliers and never misplace itineraries or receipts. Their expense reports are flawless, and they never, ever, complain. Then there are the other kind…And that’s not to say travel isn’t frustrating for everyone right now, with…

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A Deeper Dive on Refueling Your Rental Car

The part of your corporate travel policy which deals with refilling the gas tank of a rental car can have a big impact on your travel spend, especially if you have a large number of travelers who like to rent cars. The fact that gas is overly expensive at the moment just adds fuel to…

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