Millennials are now the largest demographic group. It’d be hard to miss that news, unless you’ve spent the past couple years in a cave, disconnected. Countless articles and research papers have been written about this massive group — 79 million in the US and nearly 14 million in the UK. Representing 25% of US business…
Unless you’re really lucky, sometime during your travels you will find yourself in a situation where an airline owes you something. Maybe it’s because of a delay, lost baggage, a rescheduled flight, whatever. When that day comes, the airline will almost surely try to settle by issuing you airline vouchers for future travel rather than…
Hotel loyalty schemes are a crucial element of the branded chains’ strategies, but they can come at a cost. This time next summer Marriott International CEO Arne Sorenson will be hoping that a crucial element of last autumn’s $13 billion acquisition of rival Starwood Hotels – creating the world’s biggest hotelier in the process –…
An airline industry first took place this week. An airline, United, sent out a communique asking travelers if they really wanted to buy their lowest fare. The email began with “Basic Economy fares, which were created for our customers who may be more price-sensitive and come with some important restrictions, may not be for everyone…”.…
Chronic overbooking and other controversies may have rocked the airline industry this year, but that doesn’t mean that flight attendants or desk agents deserve to bear the brunt of your travel frustrations. As we all know, flights get delayed, delayed again, stuck on the runway or straight-up canceled. There are only so many things you…
Airlines haven’t been offering great news about upgrades recently—at least not free ones. Having lowered upfront fares, carriers are now selling more seats for actual money, thus offering fewer upgrades for points. That makes airlines more money, but doesn’t make travelers with status happy. The silver lining here, of course, has been surprisingly low-cost business…
We are in the midst of an international travel boom this summer. And that means one thing is certain: much longer lines at airport customs and immigration on both ends of your trip. Are you prepared? Have you built the possibility of immigration delays into your schedule? By now, every frequent international traveler should have Global…