Nearly 70 per cent of travel buyers say their travelers have been affected by a payment-related data breach from an outside vendor such as an airline, hotel or retailer in the past year, according to research from the Global Business Travel Association (GBTA) in partnership with AirPlus International. The survey of 144 US corporate travel…
DetailsTake a look at your driver’s license. Go ahead, we’ll wait while you fish it out of your wallet. If your driver’s license doesn’t have a star in the upper corner of the card, then your license is not Real ID compliant. And if you’re planning to take a domestic commercial flight any time after…
DetailsFor the last decade experts in the Travel industry have been telling us that gamification was the key to boosting policy and program compliance among travelers, yet no one could seem to come up with the “game” which had the secret sauce that could change employee behavior. Like many business concepts, gamification is much older…
DetailsWhen Robert Herbst’s nonstop flight from New York to Raleigh, North Carolina, turned into a one-stop, he got worried. When American Airlines assured him he could make a connection at Washington’s Reagan National Airport in just 30 minutes, he got very worried. Herbst, a wellness expert from Westchester, New York, is one of a growing…
DetailsDelta has begun testing whether reducing seat recline will increase customer comfort. The carrier started the trial last weekend on some of its Airbus A320s and will expand the trial to all 62 A320s over the next two months, spokeswoman Savannah Huddleston wrote in an email. “Delta has no plans to add seats or reduce…
DetailsUber unveiled a new product Tuesday called “Uber Vouchers” that’s designed to help businesses sponsor free or discounted ride-hail trips for their customers. It’s the company’s latest service aimed at growing the B2B (business-to-business) market, and the announcement comes right before Uber is expected to officially announce its public offering. Companies that already offer customers…
DetailsUnited fliers who redeem frequent flier miles for flights have always been able to nail down precisely how many miles they need to cash in for a dream vacation. Starting Nov. 15, and right in time for the holiday travel rush, that predictability all goes away when the airline’s MileagePlus program switches from fixed award…
DetailsIf you work in the travel industry, you’ve probably heard of New Distribution Capability. NDC is the airlines’ attempt, through IATA, (the International Air Transport Association) to upgrade the technology used by their indirect partners (TMCs, online booking companies and corporate online booking tools) to sell airline tickets. But, NDC is only the first of…
DetailsThe “World’s Busiest Airport” title for 2018 will have a familiar ring to it. Hartsfield-Jackson Atlanta International Airport is forecast to take that title yet again for 2018, marking the 21st consecutive year that the airport has hosted more passengers than any other airport on the planet. That’s according to the preliminary full-year passenger numbers…
DetailsWith President Trump issuing an emergency order yesterday grounding the Boeing 737 Max fleet in the United States, Southwest, American and United scrambled to replace Boeing 737 Max 8s and 9s on their routes and rebook passengers as quickly as possible. A Southwest flight from Oakland to Newark landed at 7:10 p.m. EDT, Wednesday, the…
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