It seems there have never been more airline cancellations than now. Travel has finally opened up and now we have new obstacles. Our industry is riddled with staff shortages in experienced employees, and travel suppliers are desperately trying to recover months of lost revenue. Business Travelers are returning to a very different corporate travel experience.…
A cursory examination of the Hotel and Airline industries reveals a huge disparity between how the two sectors have fared after a return to travel. Both experienced a crippling lockdown, a sharp reduction in staff and costly requirements for increased sanitation protocols. They both also experienced the same vigorous resurgence of business as pent-up demand…
How do you know you have a top-notch travel agent? Here are a few signs: They don’t take an hour to get the details of your reservation. Everyone loves a personable conversation. Your agent can chit-chat, make recommendations for your destination and even ask about your children, and yet not waste your time. But if…
Travelers aren’t created alike. There are those who never cause any trouble. They always book in advance, always use preferred suppliers and never misplace itineraries or receipts. Their expense reports are flawless, and they never, ever, complain. Then there are the other kind…And that’s not to say travel isn’t frustrating for everyone right now, with…
The part of your corporate travel policy which deals with refilling the gas tank of a rental car can have a big impact on your travel spend, especially if you have a large number of travelers who like to rent cars. The fact that gas is overly expensive at the moment just adds fuel to…
Sold-out situations sometimes require extraordinary solutions. Flight times may not match up, or worse a traveler is stranded after a cancellation. Or perhaps it’s the weather making life hard for travelers. Whatever the situation, the best travel agents will already know most of these and can shift plans to accommodate travel when the first choice…
As a certified Concur Travel & Expense support partner, we hear from travelers every day looking for ideas for getting the most from their online booking tool. One of our standard suggestions is that they consider the benefits of adding TripIt to their travel platform as a way to enhance the benefits they already enjoy…
Just as we saw a dying down of travel restrictions in the United States, Europe has headed the other direction as reports of newly reported cases of the virus have caused a rash of shutdowns in countries which were close to opening up. One thing is certain: Change will continue to be a constant for…
One of the challenges facing corporate travel managers today is keeping up with changing demographics among your firm’s employees. As more millennials take over positions of power within corporations the end result can be a wave of out-of-date assumptions about what’s important to your travelers. But the disconnect between a travel program and the corporate…
As we come to the end of another year, many travel managers, procurement directors, and other travel program stakeholders will turn toward the process of reviewing their choice of business travel agency. Some institutional accounts have rigid schedules for holding vendor reviews, while others do so on a semi-annual basis, and others only go to…