Last week, the Department of Transportation announced it had established an online guide to the specific remedies offered by airlines to passengers who had experienced a cancellation or delay that was due to circumstances within the airline’s control. (To view the dashboard, click here.) Very soon after publishing the dashboard, which we think is a…
DetailsIt seems there have never been more airline cancellations than now. Travel has finally opened up and now we have new obstacles. Our industry is riddled with staff shortages in experienced employees, and travel suppliers are desperately trying to recover months of lost revenue. Business Travelers are returning to a very different corporate travel experience.…
DetailsYears ago we knew a Sales Manager named Eddie Kislan who was whip smart and spent as much time on airplanes as he did at the dinner table. Eddie never left town without his Travelers Notebook, a small (pocket sized) address book he put in his briefcase which had vital numbers and account numbers should…
DetailsDuring the lockdown non-refundable hotel rates pretty much disappeared. Along with airline and car rental suppliers, hotels were hungry for business, so they dropped cancellation and change fees and just about every product across the board was refundable, and in the case of Southwest Airlines, even non-expiring ticket credits became standard. Well, we’re not in…
DetailsA cursory examination of the Hotel and Airline industries reveals a huge disparity between how the two sectors have fared after a return to travel. Both experienced a crippling lockdown, a sharp reduction in staff and costly requirements for increased sanitation protocols. They both also experienced the same vigorous resurgence of business as pent-up demand…
DetailsHow do you know you have a top-notch travel agent? Here are a few signs: They don’t take an hour to get the details of your reservation. Everyone loves a personable conversation. Your agent can chit-chat, make recommendations for your destination and even ask about your children, and yet not waste your time. But if…
DetailsTravelers aren’t created alike. There are those who never cause any trouble. They always book in advance, always use preferred suppliers and never misplace itineraries or receipts. Their expense reports are flawless, and they never, ever, complain. Then there are the other kind…And that’s not to say travel isn’t frustrating for everyone right now, with…
DetailsThe part of your corporate travel policy which deals with refilling the gas tank of a rental car can have a big impact on your travel spend, especially if you have a large number of travelers who like to rent cars. The fact that gas is overly expensive at the moment just adds fuel to…
DetailsEverybody loves their travel agent. (Whether they should or not. That’s a hot topic for another time…) But, it is true. That time the CEO was stuck in Reno and airports were snowed out all across the Northwest and your travel agent saved the day and got him home in no time flat. These kinds…
DetailsRental car suppliers are right to feel like they are on a merry-go-round. First the pandemic slowed business down to a stop. Then after laying off staff and selling inventory to stay in business the suppliers felt the merry-go-round start back up. And start to spin faster and faster. But, surprise, there are no new…
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