Expense provider Concur and ride-hailing platform Uber have partnered to offer Uber for Business at no charge to Concur clients. Uber for Business offers administrator access to ride and spend dashboards, along with customized permissions and “simple management of unlimited employees. With the new integration, scheduled to go live in the fourth quarter, Concur clients…
DetailsGlobally, 86 percent of travelers surveyed said a meeting conducted in-person is more effective and productive, a view consistent across every age group. Travelers in Australia, Canada, China, India, UK, and the US made a stronger endorsement, at 90 percent, on average; as did travelers with a title of VP and above (91 percent). In…
DetailsThe free amenities that were once considered special perks that add value to the customer experience have become the new norm, according to The J.D. Power 2016 North America Hotel Guest Satisfaction Index Study, released this week. The study found that while overall satisfaction with hotels increased by 2 points in 2015, to 806 points…
DetailsThirty-five years after American Airlines launched the world’s first major frequent-flyer rewards scheme – AAdvantage – it is poised to become the last of the ‘big three’ US legacy carriers to complete a fundamental revamp of its particular loyalty program. Unlike the initial scheme offered back in 1981, allocating reward points to flyers based on the…
DetailsIf you’re traveling abroad this summer, the time you’ll spend waiting in line to get through Customs & Border Protection (CBP) on your return could be torturous – or it could be pleasantly brief. It all depends on the airport you come back through. A new study from MileCards.com warns that the longest CBP lines will…
DetailsWith TSA wait times on the rise and no easy solution in sight, TSA PreCheck—the paid program that gives passengers a fast track through security—looks like an increasingly wise investment. But don’t get your wallet out just yet. Is throwing money at the problem institution really the answer? Or is there a better alternative for speeding…
DetailsTaxi drivers are a diverse lot. From the white-gloved drivers of Japan to the proud professionals of the United Kingdom and Ireland that must pass rigorous local geography tests before taking to the wheel, most are out to make an honest living. In other places, regulations are patchwork (or nonexistent) and drivers and operators may…
DetailsBusiness Travel News’ JoAnn DeLuna has put together a concise guide to managing travel data for small and mid-size enterprises which have fewer resources to devote to the piles of data available to them. “Small firms face the same [data challenges as larger companies] and sometimes it’s even worse because of the different resources and…
DetailsTraveling is fun, but hanging out in the airport? Not so much. The delays, layovers, long lines, miles between gates…it just plan stinks. Luckily, our friends at Marriott Traveler have compiled a list of airports that qualify as aviation palaces of amusement! If you’re headed to one of these special airports, you can thank your…
DetailsFor years, Delta’s loyalty program has been heavily criticized by the frequent-flier community, in particular for the value of its points. But as Delta and its airline partners have improved their in-flight product, and other frequent-flier programs continue to devalue their points, it can be argued that the relative value of SkyMiles is increasing. The…
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